Delivery policy

We deliver throughout Nigeria to locations supported by our courier partners. International delivery options, where available, are displayed at checkout and may vary by destination or product.

Some remote locations may require collection from a courier centre or attract additional delivery time and charges. We will contact you if this applies to your order.

Orders are normally processed within 1–3 business days after payment confirmation. Business days exclude weekends and public holidays.

High-volume drops, pre-orders, personalised items, security checks, and public holidays may require more time. Where a product has a different processing period, this will be stated on its page or in your order confirmation.

After dispatch, Lagos and Abuja deliveries typically take 1–3 business days. Other destinations within Nigeria typically take 3–7 business days. International delivery estimates are shown at checkout where supported.

Courier disruption, weather, road conditions, security restrictions, customs, and other events beyond our reasonable control may affect these estimates. We will provide updates when material delays become known to us.

Delivery charges are calculated and displayed before you complete checkout. They may depend on destination, parcel size, order value, courier availability, and delivery speed.

Promotional or free delivery applies only when its stated conditions are met and may exclude remote or international destinations.

You must provide a complete address, a reachable telephone number, and any access instructions required for delivery. Review these details carefully before submitting your order.

Contact us immediately if a correction is needed. We cannot guarantee changes after dispatch, and additional courier charges caused by an incorrect or incomplete address may be passed on to you.

When tracking is available, we will send it using the email address or telephone number supplied at checkout. Tracking may take several hours to update after dispatch.

A courier may request a signature, one-time code, identification, or confirmation from an authorised recipient. Risk passes as permitted by applicable law when the parcel is delivered to the agreed address or recipient.

If nobody is available, the courier may attempt redelivery, contact you, or hold the parcel for collection. Follow the courier notice promptly to prevent the order from being returned to us.

A new delivery charge may apply when a parcel is returned because delivery was repeatedly missed, refused without a valid product issue, or the supplied details were incorrect.

If tracking has not updated for an unusual period, or shows delivery but you cannot locate the parcel, contact us promptly. We will work with the courier and may ask you to confirm relevant delivery details before a resolution is issued.

Report visible parcel damage within 48 hours of receipt and keep the item and packaging while we investigate. Photographs and an unboxing video, where available, can help us resolve the claim.

International recipients are responsible for customs duties, taxes, clearance charges, and local import requirements unless checkout expressly states otherwise. These charges are not controlled by Streetwear City.

If an international parcel is refused because charges were not paid, any recoverable refund may be reduced by return transport, customs, and handling costs, subject to applicable law.