Privacy policy

This policy applies to customers, website visitors, subscribers, and people who contact us. Streetwear City acts as the controller of personal data described here unless another notice states otherwise.

Our support email is the primary contact for privacy questions and requests. We may ask for information needed to verify identity before acting on a request.

We may collect your name, email address, telephone number, delivery and billing address, account details, order history, product preferences, messages, return information, and payment status.

We also receive technical and usage data such as IP address, device and browser information, pages viewed, referral source, cookie identifiers, and interactions with our website or communications.

We collect information directly when you check out, create an account, subscribe, complete a form, enter a promotion, request support, or otherwise communicate with us.

Some information is collected automatically through cookies and similar technologies or received from payment providers, delivery partners, fraud-prevention services, analytics providers, and social platforms you choose to use.

We use personal data to process payments and orders, arrange delivery, provide support, manage returns, maintain accounts, prevent fraud, secure and improve the website, keep business records, and comply with legal obligations.

We may also use permitted contact details to recommend products, measure campaign performance, and send news or offers. You can opt out of electronic marketing at any time.

Depending on the activity, we process data because it is necessary to perform a contract with you, comply with a legal obligation, pursue a legitimate interest that does not override your rights, protect vital interests, or because you have given consent.

Where we rely on consent, you may withdraw it without affecting processing that was lawful before withdrawal. Withdrawal may prevent us from providing an optional feature that depends on that consent.

Payment transactions are processed by specialist payment providers. We generally receive confirmation, transaction references, fraud indicators, and limited payment details rather than your full card information.

Payment providers process information under their own privacy terms. Review those terms when selecting a payment method.

We share only what is reasonably necessary with providers supporting payments, delivery, hosting, communications, analytics, customer care, security, professional advice, and business administration.

We may also disclose information where law requires it, to protect legal rights or safety, in response to lawful authority, or as part of a merger, sale, reorganisation, or transfer of the business with appropriate safeguards.

Some service providers may process information outside Nigeria. Where personal data is transferred internationally, we take reasonable steps to use a lawful transfer mechanism and require appropriate protection.

You may contact us for more information about safeguards relevant to your data.

Essential cookies help the website operate, remember a cart, maintain security, and provide requested features. Optional cookies may support preferences, analytics, and marketing where permitted.

You can control cookies through available site controls and browser settings. Blocking essential storage may affect checkout or account features.

We retain personal data only for as long as reasonably needed for the stated purposes, legal and accounting requirements, fraud prevention, dispute handling, and the establishment or defence of legal claims.

We use reasonable organisational and technical safeguards designed to protect data from unauthorised access, loss, alteration, or disclosure. No internet service can guarantee absolute security.

Subject to applicable law, you may ask to be informed about processing, access your data, correct inaccurate data, object to or restrict certain processing, withdraw consent, request deletion, receive portable data, or request human review of certain automated decisions.

You may also complain to the Nigeria Data Protection Commission. We encourage you to contact us first so we can address the concern promptly.

Our store is not directed to children who cannot lawfully provide their own consent. A parent or guardian should place and manage any order for a minor.

We may update this policy when our practices, services, or legal obligations change. Material changes will be highlighted where appropriate, and the latest update date appears above.