Refund & return policy

You may request a return within 14 calendar days after your order is delivered. The item must be unworn, unwashed, unaltered, free from scent or marks, and returned with all original tags, accessories, and packaging.

We may decline a change-of-mind return that does not meet these conditions. This does not limit any right you may have where goods are defective, unsafe, materially different from their description, or otherwise protected by applicable law.

For hygiene and product-integrity reasons, underwear, socks, pierced jewellery, opened personal-care goods, gift cards, customised pieces, and items clearly marked final sale are not eligible for change-of-mind returns.

A non-returnable label does not remove your right to a remedy where an item is defective, damaged on arrival, or incorrect.

Contact us within 48 hours of delivery if your parcel is damaged, an item is defective, or we sent the wrong product. Include your order number and clear photographs of the item, packaging, and delivery label so we can assess the issue promptly.

Where the claim is approved, we will arrange an appropriate replacement, repair, or refund and cover reasonable return-delivery costs.

Email our support team with your order number, the item you wish to return, and your reason. Do not send an item until you receive return instructions and the correct return address.

Pack the item securely and retain proof of dispatch. Unauthorised parcels or parcels sent to another address may be delayed, refused, or returned to you.

For an approved change-of-mind return, you are responsible for the return-delivery cost and the parcel remains your responsibility until it reaches us. We recommend using a tracked service.

We cover reasonable return costs when we confirm that the item was defective, damaged on arrival, or sent incorrectly.

We normally inspect returns within 5 business days of receipt. Once approved, the refund is issued to the original payment method. Your bank or payment provider may require additional time to display the funds.

Original delivery fees are refunded only where required by law or where the complete order was incorrect, defective, or cancelled before dispatch. Any authorised deduction will be explained to you.

Exchanges depend on current stock. If your requested size or item is unavailable, we will offer a refund or another available option. A replacement does not restart the original return window unless required by law.

To cancel an order, contact us as soon as possible. We cannot guarantee cancellation after processing or dispatch, but you may still request an eligible return after delivery.

We may refuse returns involving suspected fraud, excessive wear, deliberate damage, or repeated misuse of this policy. We will assess each case reasonably and in line with applicable consumer law.

For any return or refund question, contact our support team before sending your item.